EPS: A New Way to Get Your Medicines and Appliances
From the end of January 2017, the Practice will begin to use the NHS Electronic Prescription Service (EPS). This enables your GP to send your prescription electronically to a pharmacy of your choice. You will no longer be given a paper prescription. To read more information, please click here
In April 2016, we launched our text messaging service for patient communications. To sign up to this FREE service and to check that the telephone number(s) we hold for you are correct, please speak to Reception.
Health Benefits of Increasing Fruit & Vegetable Consumption
The Fakenham Weight Management Service held a group meeting recently to discuss the health benefits of increasing fruit and vegetable consumption.
Starlings of Swaffham provided some tasty samples, as well as a variety of salads and recipe ideas. The beetroot hummus was a great favourite! The photo shows Dr Hughes, Helen West (our Dietitian) and Kim from Starlings just after we started eating.
The summer is a great time to sample of the locally produced healthy produce available and berries are a very health breakfast and can be accompanied by Greek yoghurt.
We will be holding our annual flu clinics on the following dates:
Saturday 1st October 2016 at Fakenham surgery between 9am and 11:30am
Saturday 8th October 2016 at Fakenham surgery between 9am and 11:30am
Saturday 15th October 2016 at Walsingham surgery between 9am and 11:30am
Patients who are eligible for a free 2016 flu jab include:
all patients aged 65 years and over
persons in long–term care homes
persons aged over 6 months with the following chronic conditions: respiratory disease, heart disease, kidney disease, liver or neurological disease.
children aged 2, 3 or 4 on 31st August 2016
If you are eligible for a free flu jab on the NHS but do not wish to have one, please let us know so that we can update your record.
For the purposes of the flu jab, a carer means a person who is in receipt of a carer’s allowance, or a person who is the main carer for an elderly or disabled person whose welfare may be at risk if the carer falls ill.
If you are unsure whether you qualify for a free flu jab, please contact the surgery and ask.
The Practice has recently introduced changes to the telephone system. These include the introduction of call queuing to inform patients of their place in the order of calls received. There are separate queues for reception, dispensary, general enquiries and automated booking.
We have also increased the number of dedicated lines for patients calling the main surgery number to six.
Our Practice is planning to offer patients the facility to view additional areas of their record online. Since 31st March 2015, patients have been able to access a summary of information relating to medications, allergies and adverse reactions. As well as viewing this information, patients have the facility to download and print it. The Practice is expanding online access to include the detailed coded record, allowing patients to view coded entries within their record.
This facility is intended to be available by 31st March 2016. Once the system is up and running, if patients do require online access to other areas of their record, a request should be made in writing to the Practice Manager.
In addition to online access to a detailed coded record by 31st March 2016, the NHS requires the Practice to have:
Online appointment booking (already available for GP appointments)
Online prescription ordering (already available)
Online access to Summary Care Record information (already available)
Provide an automated daily upload of any changes to a patient's summary information to the Summary Care Record (SCR). Summary information (i.e. core SCR) includes medications, allergies and adverse reactions. Patient implied consent is required (already enabled)
GP2GP record transfer (this is the transfer of a patient's clinical record from one practice to another by electronic means) (already enabled)
NHS England has introduced a modern information service on behalf of the NHS called "Care Data". The service uses information from a patients’ medical record to improve the way that healthcare is delivered for all.
Patients who are not happy for their data to be used in this way can ask their GP practice to make a note of this in their medical record and this will prevent their information leaving the practice. Should you need any further information please contact the surgery.
The answer to the above question is "yes". All patients have been allocated a named GP, the clinician responsible for leading and co-ordinating your care. If you would like clarification on who your named GP is, please contact the surgery on 01328 851321.
As we get older, we have a higher risk of developing conditions like high blood pressure, heart disease or type 2 diabetes. Your free NHS Health Check can spot early signs and help prevent these happening to you, which means you'll be more likely to enjoy life for longer.
If you are aged between 40 - 74, book your free NHS Health Check today. Call our reception team on 01328 851321.
More information on the free NHS Health Check can be found here
Below is an overview of how our patients rate the GPs at The Fakenham Medical Practice. To leave a review of your own, please click here to be redirected to the "I Want Great Care" website.
"ChatHealth" Text Messaging Service for 11-19 Year Olds
If you are 11 - 19 years old, you can text your School Nurse on 07480 635060 for confidential advice and support on all manner of things including Contraception, Mental Health, Bullying, Self Harm, Alcohol, Healthy Eating, Drugs, Sex and Smoking.
"The Mix" for Under 25s
"The Mix" (formerly TheSite) has developed a range of apps to complement the information and support services provided for 16-25 year olds. For more information, visit The Mix by clicking here
IMPROVING PATIENT CARE URGENT/SAME DAY APPOINTMENT REQUESTS
The Practice operates a triaging system for all patients requesting a same day/urgent appointment.
To ensure that we are able to offer the correct level of healthcare in an appropriate timely manner, patients requesting a same day/urgent appointment will be asked by our receptionists the nature of the problem and why you feel you need to be seen today.
Our objective is to ensure that patients whose condition needs to be assessed urgently by a GP or nurse are able to have this done at the earliest opportunity and are given advice on any necessary treatment. This will involve the GP or nurse phoning you to assess the urgency of your medical condition.
Access to medical care at the Fakenham Medical Practice is by appointment only. We do not offer walk-in facilities except in the case of medical emergencies or immediately necessary treatment. If you feel you need a same-day appointment to see a doctor or a nurse, please telephone the surgery and ask for a same-day appointment.
Patients who walk in to the surgery asking for a same day appointment will be assessed in the same way as people telephoning. This may result in you being asked to return home and await a telephone call from a GP or nurse to further assess your condition.
Any information that you disclose to a member of staff at Fakenham Medical Practice is treated as Medical in Confidence.
Please help us to help you access the healthcare you need as quickly as possible.