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The Fakenham Medical Practice
 The Fakenham Medical Practice

Latest Patient Comments:
Welcome to
The Fakenham Medical Practice
The Fakenham Medical Practice

The practice is situated in Meditrina House, Trinity Road


(Just off the roundabout at Morrisons.)  


For a map to the surgery, please click Here 

Cyber Attack: Friday 12th May 2017

Key Messages:

  • A number of NHS organisations , including hospitals and GP practices, were affected by the ransomware attack on Friday 12th May.
  • This attack was not specifically targeted at the NHS and is affecting organisations from across a range of sectors.
  • The attack impacted on organisations in different ways. Computers/servers/internet connections were shut down at the Practice on the afternoon of Friday 12th May as a precautionary measure.
  • NHS IT staff are being supported by cyber security experts to fix the problem and bring impacted systems back online – systems at Fakenham were restored over the weekend and at Walsingham on Monday morning.
  • There is no evidence that patient data has been accessed or that patient records have been affected either at the Practice or more widely within the NHS.
  • As of Monday 15th May our GPs and other staff can continue to access information, including electronic patient records as normal.
  • Some connections between different NHS organisations remain affected and this means it may not be possible for information to be shared electronically between the Practice and other organisations, for example electronic prescriptions and test results. NHS IT staff are working to resolve these remaining issues as quickly as possible.

Frequently Asked Questions


How has my practice been affected?

Computers/servers/internet connections were shut down at the Practice on the afternoon of Friday 12th May as a precautionary measure. However, the Practice remained open and worked effectively to well-tested business continuity plans.  


Some connections between different NHS organisations remain affected and this means it may not be possible for information to be shared electronically between the Practice and other organisations, for example electronic prescriptions and test results. NHS IT staff are working to resolve these remaining issues as quickly as possible. However, while some of our systems are down, it may take longer to see patients and arrange prescriptions, so please bear with us if things are running more slowly than normal.


I already have a GP appointment booked. Will this still go ahead?

Yes, the Practice is open and you can attend your appointment as normal.


Can I book an urgent or routine GP appointment?

Yes, as of Monday 15th May, the Practice was able to take bookings as normal.


How have the phone systems been affected?

All phone lines and systems for the Practice are working normally.


Has my patient information been affected?

There is no evidence that patient data has been accessed or compromised.


How does this affect prescriptions and repeat prescriptions?

On Friday afternoon, GPs needed to issue paper prescriptions for patients to take to dispensary or a community pharmacy, but as of Monday 15th May, electronic prescriptions are back in use.


Have any patient records been lost?

There have been no reports of any patient records being affected. Patient records created before the cyber attack remain in place and any paper records that have been created since the incident started on Friday, May 12, will be transferred to electronic records as quickly as possible.


What will happen to my patient records if I received hospital treatment over the weekend?

Paper records will have been made at the hospital and these will be transferred to your electronic patient records held by your GP as quickly as possible. In the meantime, hospitals will be able to fax paper records to your GP if they need to access information about your treatment.


What will happen to my test results?

There may be a delay in receiving test results as a result of computer systems being down. If you are waiting for routine results, we would ask you to wait an additional couple of days before calling to ask for them. However, if you are waiting longer than normal for urgent test results please let us know. Your GP will be able to contact the hospital by phone to receive them.


When will everything be back up and running normally?

Many NHS services have already returned to normal and NHS IT experts are continuing to work round the clock to bring impacted systems back online as quickly as possible.


School Health Profiling and Needs Profiling of 0-19 Year Olds:

How Your NHS Records are Used

Fakenham Medical Practice is taking part in two new NHS services called School Health Profiling and Needs Profiling.


Using information from health records, a secure NHS computer system will look at any recent treatments that you or children and young people have had in the community or at this surgery, together with any existing health conditions that they have or have had.  This anonymous information will be used to build health reports for schools to help the school to better understand the health needs of their pupils.


Your/your child's health record may also be used to alert the doctor to the likelihood of you/your child requiring any intervention and support.  The method uses technology that helps us search all of our patients' records to identify patients that would most benefit from a particular treatment, sometimes by linking the information we hold with information about you/your child from other organisations providing your/your child's care.  The clinical team at the surgery will use the information to help you/your child get early care and treatment where it is needed.


The information will be seen by members of the healthcare team involved in your/your child's care.  NHS security systems will protect the health information and patient confidentiality at all times.


If you don't want your/your child's information used in this way, have any concerns, or need more information about how your data is used, please ask for a data sharing information pack at reception and return the choices form to the Practice Manager. Clare Evans.


Feeling Unwell?  Choose the Right Service

Choose the Right Service


New EPS: A New Way to Get Your Medicines and Appliances

From the end of January 2017, the Practice will begin to use the NHS Electronic Prescription Service (EPS).  This enables your GP to send your prescription electronically to a pharmacy of your choice.  You will no longer be given a paper prescription.  To read more information, please click here


"Book, View, Renew"

Online Services


SMS ServiceText Messaging Service

In April 2016, we launched our text messaging service for patient communications.  To sign up to this FREE service and to check that the telephone number(s) we hold for you are correct, please speak to Reception.


Health Benefits of Increasing Fruit & Vegetable Consumption

The Fakenham Weight Management Service held a group meeting recently to discuss the health benefits of increasing fruit and vegetable consumption. 


FWMS and Starlings of Swaffham


Starlings of Swaffham provided some tasty samples, as well as a variety of salads and recipe ideas.  The beetroot hummus was a great favourite!  The photo shows Dr Hughes, Helen West (our Dietitian) and Kim from Starlings just after we started eating.


The summer is a great time to sample of the locally produced healthy produce available and berries are a very health breakfast and can be accompanied by Greek yoghurt.


Your Medicines, Your NHS

 Your Medicines, Your NHS Campaign


Flu Vaccinations 2016

We will be holding our annual flu clinics on the following dates:

Saturday 1st October 2016 at Fakenham surgery between 9am and 11:30am

Saturday 8th October 2016 at Fakenham surgery between 9am and 11:30am

Saturday 15th October 2016 at Walsingham surgery between 9am and 11:30am


 Patients who are eligible for a free 2016 flu jab include:

  • all patients aged 65 years and over
  • pregnant women
  • carers
  • diabetics
  • persons in long–term care homes
  • persons aged over 6 months with the following chronic conditions: respiratory disease, heart disease, kidney disease, liver or neurological disease.
  • children aged 2, 3 or 4 on 31st August 2016

If you are eligible for a free flu jab on the NHS but do not wish to have one, please let us know so that we can update your record.


For the purposes of the flu jab, a carer means a person who is in receipt of a carer’s allowance, or a person who is the main carer for an elderly or disabled person whose welfare may be at risk if the carer falls ill.  


If you are unsure whether you qualify for a free flu jab, please contact the surgery and ask. 


CQC Inspection

The Practice underwent its first CQC Inspection in March 2016 and was given an overall rating of 'Good'.



Changes to Telephone System

The Practice has recently introduced changes to the telephone system.  These include the introduction of call queuing to inform patients of their place in the order of calls received.  There are separate queues for reception, dispensary, general enquiries and automated booking.


We have also increased the number of dedicated lines for patients calling the main surgery number to six.


Please help us by taking a minute to answer these questions

The last time you needed to, were you able to do the following?

  • Get an appointment within 48 hours?
  • Book an appointment at least 2 weeks ahead?
  • Get a telephone consultation?
  • Book an early or late appointment?

To answer click here


Online Access to Record Information

Our Practice is planning to offer patients the facility to view additional areas of their record online.  Since 31st March 2015, patients have been able to access a summary of information relating to medications, allergies and adverse reactions.  As well as viewing this information, patients have the facility to download and print it.  The Practice is expanding online access to include the detailed coded record, allowing patients to view coded entries within their record.


This facility is intended to be available by 31st March 2016.  Once the system is up and running, if patients do require online access to other areas of their record, a request should be made in writing to the Practice Manager. 


In addition to online access to a detailed coded record by 31st March 2016, the NHS requires the Practice to have:

  • Online appointment booking (already available for GP appointments)
  • Online prescription ordering (already available)
  • Online access to Summary Care Record information (already available)
  • Provide an automated daily upload of any changes to a patient's summary information to the Summary Care Record (SCR).  Summary information (i.e. core SCR) includes medications, allergies and adverse reactions.  Patient implied consent is required (already enabled)
  • GP2GP record transfer (this is the transfer of a patient's clinical record from one practice to another by electronic means) (already enabled)

Please click here to find out more how to register and use this service.


NHS Confidential Information

NHS England has introduced a modern information service on behalf of the NHS called "Care Data".  The service uses information from a patients’ medical record to improve the way that healthcare is delivered for all. 

Patients who are not happy for their data to be used in this way can ask their GP practice to make a note of this in their medical record and this will prevent their information leaving the practice.  Should you need any further information please contact the surgery.


Do I Have a Named GP?

The answer to the above question is "yes".  All patients have been allocated a named GP, the clinician responsible for leading and co-ordinating your care.  If you would like clarification on who your named GP is, please contact the surgery on 01328 851321. 


Free NHS Health Check

As we get older, we have a higher risk of developing conditions like high blood pressure, heart disease or type 2 diabetes.  Your free NHS Health Check can spot early signs and help prevent these happening to you, which means you'll be more likely to enjoy life for longer.  


If you are aged between 40 - 74, book your free NHS Health Check today.  Call our reception team on 01328 851321.  


More information on the free NHS Health Check can be found here


I Want Great Care - Patient Reviews

Below is an overview of how our patients rate the GPs at The Fakenham Medical Practice. To leave a review of your own, please click here to be redirected to the "I Want Great Care" website.




"ChatHealth" Text Messaging Service for 11-19 Year Olds

If you are 11 - 19 years old, you can text your School Nurse on 07480 635060 for confidential advice and support on all manner of things including Contraception, Mental Health, Bullying, Self Harm, Alcohol, Healthy Eating, Drugs, Sex and Smoking. 


"The Mix" for Under 25s

"The Mix" (formerly TheSite) has developed a range of apps to complement the information and support services provided for 16-25 year olds.  For more information, visit The Mix by clicking here   

The Practice operates a triaging system for all patients requesting a same day/urgent appointment.
To ensure that we are able to offer the correct level of healthcare in an appropriate timely manner, patients requesting a same day/urgent appointment will be asked by our receptionists the nature of the problem and why you feel you need to be seen today.
Our objective is to ensure that patients whose condition needs to be assessed urgently by a GP or nurse are able to have this done at the earliest opportunity and are given advice on any necessary treatment.  This will involve the GP or nurse phoning you to assess the urgency of your medical condition.

Access to medical care at the Fakenham Medical Practice is by appointment only.  We do not offer walk-in facilities except in the case of medical emergencies or immediately necessary treatment.  If you feel you need a same-day appointment to see a doctor or a nurse, please telephone the surgery and ask for a same-day appointment.

Patients who walk in to the surgery asking for a same day appointment will be assessed in the same way as people telephoning.  This may result in you being asked to return home and await a telephone call from a GP or nurse to further assess your condition.

Any information that you disclose to a member of staff at Fakenham Medical Practice is treated as Medical in Confidence.
Please help us to help you access the healthcare you need as quickly as possible.
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